QCTO Certificate Office Administrator (NQF 5)

SAQA QUAL ID: 101869 (Credits 445 NQF LVL 5)

This qualification is made up of the 3 compulsory modules. The course duration is 18 months and focuses on 3 areas: Knowledge Modules (theory based), Practical Skill Modules, and Workplace Based Modules. The duration includes quarterly written assessments and a final external integrated summative assessment (EISA).

Course Overview

The purpose of this qualification is to prepare a learner to operate as an Office Administrator. Office Administrators provide administrative and clerical support services to ensure effective and efficient operations of an organisation.

A qualified learner will be able to:

• Manage office resources according to governance policies.
• Coordinate and support department activities using digital systems.
• Assist in HR functions, including induction and wellness.
• Compile Workplace Skills Plans.
• Support marketing and public relations administration.
• Communicate professionally with internal and external stakeholders.
• Manage and support special projects.

The main benefits of this qualification for the learner are that the learner:

• An opportunity to be recognised as a qualified Office Administrator with relevant and up-to-date competencies.
• The ability to provide professional support across various departments.
• Access to employment or entrepreneurship in both public and private sectors.

Entry requirements:

• NQF Level 4 with Communication

This qualification is made up of the following compulsory Knowledge/Theory and Practical Skill Modules:

UNIT 1: KNOWLEDGE BASED MODULE

1.1 Effective office administration and management, Level 5, Credits 10

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of administrative structures, delegation of duties, teamwork and to encourage the learner to serve as a leader or a follower, depending on what is needed to achieve the team’s goals and objectives. To establish productive relationships and develop constructive and cooperative working relationships with others. This learning also guides towards an ergonomically conducive office environment.

The module will enable learners to demonstrate an understanding of:

• KM-01-KT01: Basic organisation and administrative concepts (30%)
• KM-01-KT02: Office design trends to enhance workflow effectiveness (30%)
• KM-01-KT03: Working with internal staff (40%)

1.2 Business communication and customer services, NQF Level 5, Credits 8

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of the application of business communication principles through creation of effective business documents and oral presentations. On completion of this module, students will have the ability manage diverse relationships through positive communication skills.

The module will enable learners to demonstrate an understanding of:

• KM-02-KT01: Concise business communication media (13%)
• KM-02-KT02: Organisational communication (13%)
• KM-02-KT03: Multi-cultural communication (13%)
• KM-02-KT04: Oral communication and listening skills (13%)
• KM-02-KT05: Conflict and stress (13%)
• KM-02-KT06: Problem solving and decision making (13%)
• KM-02-KT07: Business letters (13%)
• KM-02-KT08: Report writing (9%)

1.3 Office protocol, deportment and etiquette, NQF Level 5, Credits 8

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of national and international protocol requirements, develop an appreciation for professional etiquette, cultural diversity, multicultural communication and understand the principles of a professional image and grooming to promote the image of the organisation.

The module will enable learners to demonstrate an understanding of:

• KM-03-KT01: International protocol (25%)
• KM-03-KT02: Cultural diversity (25%)
• KM-03-KT03: Multi-cultural communication (25%)
• KM-03-KT04: Grooming and deportment (25%)

1.4 Apply End User Computing, NQF Level 3, Credits 6

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of end use computing. It is intended to empower learners to acquire the knowledge required to operate confidently in the basic skill of creating word documents, spreadsheets and presentations. They will also be able to create, send and receive e-mails in the course of their work. The learner will also be able to use the internet to source reliable data in a safe and secure manner for work purposes.

The module will enable learners to demonstrate an understanding of:

• KM-04-KT01: Understand keyboard functions (5%)
• KM-04-KT02: Create, edit and format word documents (20%)
• KM-04-KT03: Understand and use presentation software (20%)
• KM-04-KT04: Understand and apply Graphic User Interface (GUI) based spreadsheet application skills (20%)
• KM-04-KT05: Create, send and receive e-mail messages (20%)
• KM-04-KT06: Demonstrate ability to use the World Wide Web (10%)
• KM-04-KT07: Safety and security of Information and Communications Technology (ICT) (5%)

1.5 Social media and digital literacy, NQF Level 4, Credits 5

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of how to access, scan and evaluate the multilingual and multi-literacy online environments to utilise digital technology to facilitate sharing and networking with internal and external stakeholders. The learner will gain the necessary skills to understand the impact of social media and etiquette when utilising the tools to enhance the image and the business of the organisation.

The module will enable learners to demonstrate an understanding of:

• KM-05-KT01: Introduction to the different social media and digital literature platforms (50%)
• KM-05-KT02: social media as a communication tool (50%)

1.6 Introductory project management, NQF Level 4, Credits 2

PURPOSE OF THE KNOWLEDGE MODULES

The focus of the learning in this knowledge module is to build an understanding of the key elements of the project management lifecycle and covers planning and scheduling, communication,teamwork, resource management, project risk management and project reviews.

The module will enable learners to demonstrate an understanding of:

• KM-06-KT01: Project management and the operating environment (10%)
• KM-06-KT02: Project Life cycle (10%)
• KM-06-KT03: Management structures by which projects operate (10%)
• KM-06-KT04: Project management planning (10%)
• KM-06-KT05: Scope management (10%)
• KM-06-KT06: Scheduling and resource management (10%)
• KM-06-KT07: Risk management and issue management (10%)
• KM-06-KT08: Project quality management (10%)
• KM-06-KT09: Communication (10%)
• KM-06-KT10: Leadership and teamwork (10%)

1.7 Computerised Project management, NQF Level 5, Credits 15

PURPOSE OF THE KNOWLEDGE MODULES

The focus of the learning in this knowledge module is to build an understanding of the key elements of the project management lifecycle and covers planning and scheduling, communication, teamwork, resource management, project risk management and project reviews.

The module will enable learners to demonstrate an understanding of:

• KM-07-KT01: Access project scope and other relevant documentation (25%)
• KM-07-KT02: Project life cycle (25%)
• KM-07-KT03: Develop project plan (25%)
• KM-07-KT04: Administer and monitor project (25%)

1.8 Basic business calculations, NQF Level 4, Credits 5

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of the skills and knowledge required to use a range of common calculations methods and techniques for conducting routine financial calculations and transactions. It applies to individuals who use literacy and numeracy skills to perform common computational tasks as part of an operational job role.

The module will enable learners to demonstrate an understanding of:

• KM-08-KT01: Perform financial calculations (20%)
• KM-08-KT02: Select appropriate methods and carry out financial calculations (20%)
• KM-08-KT03: Check calculations and record outcomes (20%)
• KM-08-KT04: Prepare and process banking and petty cash documents (20%)
• KM-08-KT05: Prepare and process invoices for payment to creditors and for (20%)

1.9 Resource and procurement management, NQF Level 5, Credits 15

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of how to obtain or procure goods and services efficiently and effectively and allocate the units resources when and where they are needed. The process includes preparation and processing of a requisitions, submission documents and quotations of suppliers on the database according to specifications given in the request.

The module will enable learners to demonstrate an understanding of:

• KM-09-KT01: Principles of financial and supply chain management (20%)
• KM-09-KT02: Budgeting and expenditure (20%)
• KM-09-KT03: Procurement (20%)
• KM-09-KT04: Asset management and stocktaking (20%)
• KM-09-KT05: Disposal management (20%)

1.10 Tender and procurement processes and procedures, NQF Level 5, Credits

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of working under supervision of managers and will administer the pre-tender procurement procedures and maintain proactive communication with all role-players of the tender procurement process surrounding tendering and contracts.

The module will enable learners to demonstrate an understanding of:

• KM-10-KT01: Tendering Process (25%)
• KM-10-KT02: Legislation related to tender procurement (25%)
• KM-10-KT03: Administer in the pre-tender procurement procedures (25%)
• KM-10-KT04: Maintain proactive communication with all role-players of the tender procurement process (25%)

1.11 Document management and recordkeeping, NQF Level 5, Credits 15

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of the process for document management and record keeping in accordance with organisational policy and procedures and other related legislative and business system requirements. This procedure describes document origination, document review, updating of documents and the identification of documents to ensure the most current versions are legible and available at points of use. This also includes the creation, administering and maintaining of filing systems and document storage, archiving and eventual disposal.

The module will enable learners to demonstrate an understanding of:

• KM-11-KT01: Origination of documents (10%)
• KM-11-KT02: Creation of a filing system (15%)
• KM-11-KT03: Distribution of documents (15%)
• KM-11-KT04: Filing categories (15%)
• KM-11-KT05: Storage of documentation (15%)
• KM-11-KT06: Archiving of documents (15%)
• KM-11-KT07: Disposal of out-dated documentation (15%)

1.12 Staffing and People Support, NQF Level 5, Credits 15

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of the basic Human Resource processes and procedures and to manage the administration of Human Resource matters in the unit, which will be supervised and delegated by the Human Resource Manager.

The module will enable learners to demonstrate an understanding of:

• KM-12-KT01: Assist in selection and shortlisting of candidates (25%)
• KM-12-KT02: Assist with induction procedures and administration (25%)
• KM-12-KT03: Health and wellness in the organisation (25%)
• KM-12-KT04: Payroll and support services (25%)

1.13 Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, NQF Level 5, Credits 12

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of how to develop underpinning knowledge and understanding that will inform actions and decisions with regard to implementation of skills planning and completion of the workplace skills plans which adheres to the principles of the NQF. This learning is for those involved in the assistance and administration in education, training and development, skills and people development.

The module will enable learners to demonstrate an understanding of:

• KM-13-KT01: The statutory framework, which underpins the aim of the NQF as a transformative vehicle (20%)
• KM-13-KT02: Composition of skills planning team, roles and responsibilities, resources and methods of analysis for identifying skills gaps (40%)
• KM-13-KT03: Finding the skills gaps (40%)

1.14 Public Relations, Marketing and advocacy, NQF Level 5, Credits 6

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding integrated marketing communication as an expansion of utilising both modern and traditional marketing strategies. These strategies use the same communication tools for advertising, press relations and marketing to reinforce each other and improve marketing effectiveness. The learner will assist the marketing and public relations department with the administrative components to optimise the communication of a consistent message, conveying the companies brand to stakeholders to build a clearer and vaster impact message.

The module will enable learners to demonstrate an understanding of:

• KM-14-KT01: Communication and Public relations (25%)
• KM-14-KT02: Introduction to marketing (25%)
• KM-14-KT03: Overview Integrated Marketing Communications (IMC) (50%)

1.15 Ready for work standards, NQF Level 4, Credits 5

PURPOSE OF THE KNOWLEDGE MODULES

The main focus of the learning in this knowledge module is to build an understanding of the overview of the soft skills needed to be an effective member of an organisation through selfmanagement skills. On completion of this module, students will be able to identify explain and adhere to the ethical principles and to conduct themselves with the professional standards applicable in the organisation.

The module will enable learners to demonstrate an understanding of:

• KM-15-KT01: Rules of professional conduct and ethics (20%)
• KM-15-KT02: Interpersonal management (20%)
• KM-15-KT03: Work-readiness (40%)
• KM-15-KT04: Legislation governing employment (20%)

UNIT 2: PRACTICAL SKILL MODULE

2.1 Communication and customer service delivery, NQF Level 5, Credits 10

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to gain practical exposure to standard clerical activities in an office environment and prepare them to function efficiently as an Office Administrator.

The learner will be required to:

• PM-01-PS01: General office administration
• PM-01-PS02: Interact with clients via telephone or in branch
• PM-01-PS03: Respond to various customer service scenarios
• PM-01-PS04: Manage the operational customer interaction systems

2.2 Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to provide a learner with practical exposure to standard clerical activities in an office environment and prepare them to function efficiently as an Office Administrator.

The learner will be required to:

• PM-02-PS01: Administration and clerical support of resources
• PM-02-PS02: Determine, acquire and allocate resources according to requirements
• PM-02-PS03: Monitor and control operational activities
• PM-02-PS04: Review compliance to ethical operational practices in the organisation

2.3 Assist in the administration and preparation of the process of tendering of contracts Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to develop the competencies related to the establishment of pre-tender requirements; assembly of documentation and determination of process and timeline for the tender phase; the process and requirements of tender evaluation; process and requirements for post-tender administration that meets specific operational and regulatory requirements.

The learner will be required to:

• PM-03-PS01: Establish pre-tender requirements (20%)
• PM-03-PS02: Assemble documentation and determine process and timeline for the tender phase (40%)
• PM-03-PS03: Determine and describe the process and requirements of tender evaluation (20%)
• PM-03-PS04: Determine the process and requirements for post-tender administration (20%)

2.4 Manage meetings, NQF Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to apply the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

The learner will be required to:

• PM-04-PS01 Prepare for meetings
• PM-04-PS02 Conduct meetings
• PM-04-PS03 Follow up meeting

2.5 Payroll processing and pay administration, NQF Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to develop the competencies related to standard pay and pay related practices and basic internal controls and procedures, which must be followed in the preparation, submission and processing of payrollrelated transactions, administration and the distribution of payroll results.

The learner will be required to:

• PM-05-PS01 Prepare payroll data
• PM-05-PS02 Authorise payment of salaries
• PM-05-PS03 Administer salary records

2.6 Support the recruitment, selection and induction of staff, NQF Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to develop the competencies related to supporting the recruitment, selection and induction of staff needed to assist in the administration and support that meets specific individual, operational and regulatory requirements.

The learner will be required to:

• PM-06-PS01: Plan for recruitment
• PM-06-PS02: Plan for selection
• PM-06-PS03: Support selection process
• PM-06-PS04: Induct successful candidate

2.7 Classify, identify, register, track and dispose of records and information, NQF Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is to apply the skills and knowledge required to classify, register, and track and dispose of records and information according to the regulations, processes and procedures within a business or records system.

The learner will be required to:

• PM07-PS01 Classify and store records
• PM07-PS02 Identify, register and track records
• PM07-PS03 Transfer records
• PM07-PS04 Disposal and destruction of records

2.8 Assist in the administration and preparation of the Workplace Skills Plan (WSP), Level 5, Credits 15

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to develop the competencies related to skills development planning and competencies needed to assist in the administration and preparation of a Workplace Skills Plan (WSP) that meets specific individual, operational and regulatory requirements.

The learner will be required to:

• PM-08-PS01 Process data for skills planning administration of the organisation
• PM-08-PS02 Interpreting skills needs of individual employees
• PM-08-PS03 Assist in the completion of the workplace skills plans (WSP) for the organisation

2.9 Provide administrative support to Marketing/Public Relations division, NQF Level 5, Credits 20

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to apply the skills and knowledge required to provide administrative support to a Marketing or Public relations unit in an organisation. They may work as senior administrative staff or may be individuals responsible for allocated tasks in the marketing unit but work under supervision of the Marketing manager in the workplace.

The learner will be required to:

• PM-09-PS01: Provide administrative support to all public relations and marketing activities
• PM-09-PS02: Assist with Marketing, Advocacy and Communication activities
• PM-09-PS03: Coordinate events and conduct exhibitions

2.10 Prepare, install and dismantle exhibition elements, NQF Level 5, Credits 10

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of the learning in this module is on providing the learner an opportunity to undertake the preparation work for an exhibition.

The learner will be required to:

• PM-10-PS01: Prepare display mounts for collection material
• PM-10-PS02: Install and dismantle exhibition elements

2.11 Manage a small project, NQF Level 5, Credits 10

PURPOSE OF THE PRACTICAL SKILL MODULES

The focus of learning in this module is on skills and knowledge required to run a small project, which has been given approval to proceed to implementation. The learner should preferably use any project management software to schedule project development. This should be provided by hard copy output covering the performance criteria and can be supported by observation and checklists. The resultant skills will enable the candidate to manage and control project resources including project relationships and the budget within the context of efficient management of risk and change.

The learner will be required to:

• PM-11-PS01: Contribute to project initiation, scope definition and scope change control
• PM-11-PS02: Apply time management techniques to a project
• PM-11-PS03: Apply cost management techniques to a project
• PM-11-PS04: Apply quality management techniques to a project
• PM-11-PS05: Apply risk management techniques to a project

UNIT 3: WORK EXPERIENCE MODULE

3.1 Perform administrative and meeting support functions to support management, NQF Level 5, Credits 12

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to the complexities of planning and coordinating processes for administrative tasks under authentic working conditions. This includes exposure to the complexities of dealing with different workplace demands, pressures of work and client needs. The focus of this module is on the development of confidence in running an executive office, as well as planning different meetings and to completing all necessary documentation related to these tasks. This is done under supervision.

The learner will be required to:

• WM-01-WE01: Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
• WM-01-WE02: Organise at least three different kinds of meetings
• WM-01-WE03: Apply effective and accurate information processing skills to create professional documentation

3.2 Handle customer and clients queries and liaison in an office, NQF Level 5, Credits 8

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to engage with stakeholders, handle customer and clients queries and liaison, promote products and services, and ensure quality service standards.

The learner will be required to:

• WM-02-WE01: Handle customer and clients queries and liaison
• WM-02-WE02: Work in an office conveying specialised knowledge in response to customer queries
• WM-02-WE03: Maintain a comfortable environment for customers and staff

3.3 Marketing/Public relations and administrative support, NQF Level 5, Credits 25

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to engage with stakeholders, handle customer and client’s queries and liaison, promote products and services, and ensure quality service standards.

The learner will be required to:

• WM-03-WE01: Provide administrative support to all public relations
• WM-03-WE02: Create content for press releases, by-line articles and keynote presentations
• WM-03-WE03: Manage client relations and develop opportunities for the Public Relations/Marketing unit

3.4 Assist in planning and coordinating at least two special events/conferences, NQF Level 5, Credits 20

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to the complexities of planning and coordinating special events, conferences and workshops under authentic working conditions. This includes exposure to the complexities of assisting with different workplace demands, pressures of work and client needs. The focus of this module is on the development of confidence in supporting the planning and coordinating of an event and or conference. This is achieved by exposing the learner to the application of knowledge and practical skills gained during planning and coordination of an event and or conference processes under close supervision.

The learner will be required to:

• WM-04-WE01: Assist with planning at least two conferences and or events
• WM-04-WE02: Organise logistics for conference and or event
• WM-04-WE03: Follow up on conference and or event proceedings

3.5 Procure and allocate resources, NQF Level 5, Credits 15

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to compiling information to draw up purchase orders for procurement of materials and services. This is done under supervision. skills gained during planning and coordination of an event and or conference processes under close supervision.

The learner will be required to:

• WM-05-WE01: Procure office materials, supplies and or equipment
• WM-05-WE02: Allocate resources
• WM-05-WE03: Manage assets and stocktaking

3.6 Solicit tender offers in terms of a set of procedures, NQF Level 5, Credits 10

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to the complexities of planning and coordinating processes for administrative tasks relating to tendering under authentic working conditions. This includes exposure to the complexities of dealing with different workplace demands, pressures of work and client needs. This is done under supervision.

The learner will be required to:

• WM-06-WE01: Prepare procurement documents
• WM-06-WE02: Obtain approval for procurement documents
• WM-06-WE03: Invite suppliers to submit tender offers or expressions of interest
• WM-06-WE04: Receive tender offers or expressions of interest
• WM-06-WE05: Record data relating to submissions

3.7 Manage a paperless office, NQF Level 5, Credits 20

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to work in an environment in which the use of paper is reduced or eliminated and e-filing encouraged. The leaner will gain exposure to converting documents and other papers into digital format. The paperless office can be defined as an electronic document management environment that provides an alternative to the workflow and storage issues associated with paper files. This will enable the learner to increase productivity, save space, make documentation and information sharing easier, secure personal information and help the working environment go green.

The learner will be required to:

• WM-07-WE01: Plan the filing structure and storage of documents
• WM-07-WE02: Apply security features to e-filing of documentation
• WM-07-WE03: Utilise an e-diary for daily planning of work

3.8 Supervision and training of administration staff, NQF Level 5, Credits 15

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to the complexities of supervision and training of administrative staff to improve the work performance of a team in an organisation. This includes exposure to the complexities of dealing with different workplace demands, pressures of work and client needs. This is done under supervision.

The learner will be required to:

• WM-08-WE01: Apply basic knowledge of Human resource related legislative, governance, policies and procedures
• WM-08-WE02: Establish work procedures or schedules and keep track of the daily work of clerical staff
• WM-08-WE03: Supervise other clerical staff and provide training and orientation to new staff
• WM-08-WE04: Develop a plan for staff training related to office administration.

3.9 Assist in developing a Workplace Skills Plan according to employee training needs, NQF Level 5, Credits 8

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain administrative exposure and experience in the process of coordinating the implementation of skills development interventions to address the training and development needs in the workplace.

The learner will be required to:

• WM-09-WE01: Gather information and identify employee’s skills development needs
• WM-09-WE02: Compile a report on the skills needed by employees for professional development
• WM-09-WE03: Facilitate the completion of WSPs for the organiation
• WM-09-WE04: Analyse and make recommendations/contributions for implementation of the organisation’s skills development interventions

3.10 Apply ready for work standards to everyday work activities, NQF Level 5, Credits 25

PURPOSE OF THE WORK EXPERIENCE MODULES

The focus of the work experience is on providing the learner an opportunity to gain exposure to the complexities of dealing with different workplace demands, pressures of work and client needs under authentic working conditions. The focus of this module is on the development of confidence in execution of duties in a manner fit for purpose.

The learner will be required to:

• WM-10-WE01: Apply ethics and values of the company to everyday business dealings
• WM-10-WE02: Apply appropriate personal and interpersonal skills to enhance smooth relations with internal and external stakeholders and promoting professional image of the organisation
• WM-10-WE03: Apply time management skills to all supportive tasks for the unit/division to be able to meet operational targets
• WM-10-WE04: Inform colleagues on stress management techniques through a presentation
• WM-10-WE05: Identify and advise on barriers and discriminatory practices re disability

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