Business Skills

Stress Management, Conflict & Emotional Intelligence

1 Day | Interactive Training | Business Skills

This one-day interactive programme helps participants recognise and manage workplace stress, respond more effectively to conflict and strengthen the emotional intelligence skills that support healthier communication, resilience and professional relationships.

Course Duration1 Day
FocusStress Management
SkillsConflict & EI
FormatInteractive

Course Overview

The programme provides practical tools and techniques for identifying the sources of conflict and stress, understanding personal stress responses and developing healthier ways to manage pressure. It also explores emotional intelligence and the role it plays in effective workplace relationships.

Learning Outcomes

Conflict Management

  • Identify sources of workplace conflict
  • Apply strategies for preventing anger and conflict
  • Use assertive communication
  • Understand verbal and non-verbal behaviour
  • Recognise the impact of body language

Self-Mastery

  • Understand personal values
  • Align words and actions
  • Strengthen self-awareness
  • Build healthier responses to pressure

Stress Management

  • Identify stress and its impact on self and others
  • Apply the 4 A's of dealing with stress
  • Understand the physical and emotional effects of stress
  • Develop mental and emotional strength
  • Make time for relaxation and recovery

Goals & Time Management

  • Set personal and organisational goals
  • Use scheduling effectively
  • Apply a time-management matrix
  • Identify and reduce time wasters

Change & Positive Habits

  • Lead self and others through change
  • Understand the role of habits in behaviour
  • Use guided visualisation techniques

Emotional Intelligence

  • Understand why emotional intelligence matters at work
  • Self-awareness
  • Self-management
  • Social awareness
  • Social skills

Enquire About Stress Management Training

Contact Liderazgo Skills Development for course dates, availability, onsite training options and pricing.

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Training Courses

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Liderazgo has adopted a Blended Learning Approach.