QCTO Conflict Management (NQF 5)

SP-210409 (NQF Level 5, 8 Credits)

This course is accredited with the QCTO and covers unit standard “SP-210409” at level 5 worth 8 credits

Course Duration

• 1 Day

Course Overview

• Conflict is a disagreement or argument between individuals, groups, or organizations, often arising from differences in values, beliefs, interests, or goals, which can affect relationships and disrupt workplace harmony if left unresolved.
• Conflict Management refers to the structured approach used to recognize, address, and resolve disputes or disagreements in a constructive, respectful, and effective manner.

Course Outline

• Outline the sources of conflict and how to identify them.
• Differentiate between the different types of conflict.)
• Identify and apply the correct conflict management techniques.
• Analyze and identify the consequences of conflict.
• Use emotional Intelligence in resolving conflict.
• How to complete and implement conflict resolution.
• Compile a conflict resolution report.

Conflict Management – Key Benefits – Why Do It?

• Promotes healthy communication.
• Enhances Problem-Solving.
• Improves Workplace Dynamics.
• Supports Productivity and Goals.
• Encourages Fairness and Accountability.

Learning Outcomes

• Sources of conflict.
• Types of conflicts
• Strategies for conflict management.
• Techniques in conflict management.
• Conflict consequences analysis.
• Emotional intelligence in conflict resolution.
• Components of the Conflict Resolution Report.